Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed within the United States. By placing an order with Mason Verro, you agree to the shipping terms and conditions described below.

Transit and Handling Times

Transit Time: 5–8 business days (Monday through Friday).
Handling Time: 1–2 business days (Monday through Friday).
Order Cut-Off Time: 4:00 PM Eastern Time (GMT-05:00).

Estimated Delivery Time

The estimated delivery time for orders is approximately 5–8 business days, including handling and transit. Actual delivery times may vary depending on the destination, shipping carrier, and circumstances beyond our control.

Shipping Costs

Mason Verro offers free shipping on all orders within the United States. If any shipping charges apply to a particular order, they will be clearly displayed at checkout before the purchase is completed.

Changes to Shipping Address

If you need to update your shipping address, please contact us as soon as possible at support@masonverro.com.

Address changes can only be accommodated before your order has been shipped. Once a package is in transit, we cannot guarantee that the delivery address can be changed.

Order Tracking

After your order has been shipped, tracking information will be provided when available. You can use the tracking number to monitor your package's progress during delivery.

Incorrect or Incomplete Address

Please verify that your shipping address and contact information are correct before completing your order. If a package cannot be delivered due to an incorrect or incomplete address, additional shipping charges may apply if reshipment is required.

Order Cancellations

If you wish to cancel an order, please contact us before it has been dispatched. Once an order has been shipped, cancellation may no longer be possible.

For assistance with orders that have already been shipped, please review our Return and Refund Policy or contact us at support@masonverro.com.

Damaged Packages

Please inspect your package upon delivery. If your package or the items inside arrive damaged, contact our customer support team as soon as possible at support@masonverro.com.

We may request photographs of the package and damaged items to help us assess the situation and determine an appropriate resolution.