Return and Refund Policy

At Mason Verro, we want you to be satisfied with your purchase. If you are not completely happy with your order, our 30-day return policy allows you to request a return within 30 days of receiving your item.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

• Be in the same condition as when you received it.
• Be unused and unworn.
• Have its original tags attached, where applicable.
• Be in its original packaging.
• Include your order confirmation or another valid proof of purchase.

How to Request a Return

To initiate a return, please contact us at support@masonverro.com.

Once your return request has been reviewed and approved, we will provide you with the return instructions, including details about where to send your package. Please do not return any items without contacting us first, as unauthorized returns may not be accepted.

If you have any questions about our return process, feel free to reach out to our support team.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, is defective, or differs from what you ordered, contact us as soon as possible so we can review the issue.

We may ask you to provide photographs or additional information to help us assess the problem and determine an appropriate solution.

Exceptions and Non-Returnable Items

Certain items may not be eligible for return, including personalized or customized products and items specifically marked as non-returnable on their product pages.

If you are unsure whether your purchase qualifies for a return, please contact us before sending it back.

Exchanges

If you would like a different product, size, or variation, we generally recommend returning the original item in accordance with this policy. Once your return has been accepted, you can place a new order for your preferred item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the transaction and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@masonverro.com for assistance.